¶ Demo Run: Dental Appointment Booking (Live)
¶ Summary
| Field | Value |
|---|---|
| Scene | agents/hermes/demo_scenes/dental_appointment_booking |
| Run ID | dental_appointment_booking_20260813T090149Z |
| Started (UTC) | 2026-08-13 09:01:49 |
| Finished (UTC) | 2026-08-13 09:21:00 |
| Duration | ≈ 19 minutes |
| Result | PASS (46/46 steps) |
| Mode | Live interactive (control channel active) |
| Instance | Test Client Dental (test-client-dental.dental.veripath.co.uk) |
| Role shown | RECEPTION (reception.test-client-dental) |
A live, interactive walkthrough of the reception stage of the patient
journey: the receptionist booked a real appointment for Oliver Reed
(Filling, NHS Band 2, provider Sarah Holloway, Mon 17 Aug 2026, 09:00) through
the native dental booking flow. The symptoms note triggered rule-based
AI triage (priority 1 / 5), and the new booking appeared top of the
Needs Triage queue. The run was reseeded before starting, so the mutation
was on fresh demo data.
¶ Step table
| # | Role | Action | Result | Screenshot |
|---|---|---|---|---|
| 1 | RECEPTION | NOTE: welcome | OK | — |
| 2 | RECEPTION | USER: RECEPTION | OK | — |
| 3 | RECEPTION | NAVIGATE {URL} |
OK | — |
| 4 | RECEPTION | KEYCLOAK_LOGIN | OK | — |
| 5 | RECEPTION | VERIFY_VIEW /dental/practices/ |
OK | — |
| 6 | RECEPTION | NAVIGATE /dental/appointments/ |
OK | — |
| 7 | RECEPTION | VERIFY_VIEW /dental/appointments/ |
OK | — |
| 8 | RECEPTION | VERIFY_TEXT Appointments |
OK | — |
| 9 | RECEPTION | SCREENSHOT appointment_list | OK |  |
| 10 | RECEPTION | PAUSE_AND_DISCUSS (appointments desk) | OK (timeout, auto-continue) | — |
| 11 | RECEPTION | NAVIGATE /dental/appointments/create/ |
OK | — |
| 12 | RECEPTION | VERIFY_VIEW /dental/appointments/create/ |
OK | — |
| 13 | RECEPTION | VERIFY_TEXT Book Appointment |
OK | — |
| 14 | RECEPTION | TYPE practice → Test Client Dental Practice | OK | — |
| 15 | RECEPTION | WAIT_MS 1500 | OK | — |
| 16 | RECEPTION | TYPE appointment_type → Filling | OK | — |
| 17 | RECEPTION | WAIT_MS 1500 | OK | — |
| 18 | RECEPTION | PAUSE_AND_DISCUSS (type follows symptoms) | OK (timeout, auto-continue) | — |
| 19 | RECEPTION | TYPE provider → Holloway, Sarah | OK | — |
| 20 | RECEPTION | WAIT_MS 1500 | OK | — |
| 21 | RECEPTION | TYPE date → NEXT_MONDAY (2026-08-17) | OK | — |
| 22 | RECEPTION | WAIT_MS 1500 | OK | — |
| 23 | RECEPTION | VERIFY_TEXT Available slots |
OK | — |
| 24 | RECEPTION | SCREENSHOT booking_filters | OK |  |
| 25 | RECEPTION | TYPE patient_id → Oliver Reed | OK | — |
| 26 | RECEPTION | PAUSE_AND_DISCUSS (patient record) | OK (timeout, auto-continue) | — |
| 27 | RECEPTION | TYPE nhs_band → Band 2 | OK | — |
| 28 | RECEPTION | TYPE symptoms (sharp pain on hot/cold, dark spot lower right premolar) | OK | — |
| 29 | RECEPTION | CLICK first available slot (2026-08-17 09:00) | OK | — |
| 30 | RECEPTION | SCREENSHOT booking_form_filled | OK |  |
| 31 | RECEPTION | PAUSE_AND_DISCUSS (ready to submit?) | OK (timeout, auto-continue) | — |
| 32 | RECEPTION | CLICK submit | OK | — |
| 33 | RECEPTION | WAIT_MS 2500 | OK | — |
| 34 | RECEPTION | VERIFY_VIEW /dental/appointments/ |
OK | — |
| 35 | RECEPTION | VERIFY_TEXT Appointment booked |
OK | — |
| 36 | RECEPTION | VERIFY_TEXT Oliver Reed |
OK | — |
| 37 | RECEPTION | VERIFY_TEXT BOOKED |
OK | — |
| 38 | RECEPTION | VERIFY_TEXT AI Priority |
OK | — |
| 39 | RECEPTION | SCREENSHOT booking_created | OK |  |
| 40 | RECEPTION | PAUSE_AND_DISCUSS (created + triaged) | OK (timeout, auto-continue) | — |
| 41 | RECEPTION | NAVIGATE /dental/triage/ |
OK | — |
| 42 | RECEPTION | VERIFY_VIEW /dental/triage/ |
OK | — |
| 43 | RECEPTION | VERIFY_TEXT AI Triage Dashboard |
OK | — |
| 44 | RECEPTION | VERIFY_TEXT Oliver Reed |
OK | — |
| 45 | RECEPTION | SCREENSHOT triage_queue | OK |  |
| 46 | RECEPTION | NOTE: closing / handoff to dentist stage | OK | — |
¶ Narration (as told live)
- "Welcome — this is the reception stage of the patient journey. Oliver Reed
has called the practice: sharp pain on hot and cold, and a dark spot on his
lower right premolar. The receptionist is going to book his appointment
live, and the symptoms he describes will set the course — the appointment
type, and the AI triage that follows." - "That completes the reception stage of the patient journey — Oliver Reed is
booked, and the booking is scored and queued for clinical review. The next
demo takes over here: the dentist opens the triage queue, reviews Oliver's
booking, and his care continues in the AI surgery workspace (and the FP17
claim flow). The appointment was created in the live client database
(BOOKED + triaged); each run is reseeded, so this repeats cleanly."
¶ Live Q&A
No viewer questions were queued during this run; each PAUSE_AND_DISCUSS block
ran its full 180 s window and auto-continued.
¶ Development notes
None captured this run.