This page explains how your practice's data is backed up and what to do if you need to restore data.
Your practice data is stored in an isolated PostgreSQL database on your dedicated Client VPS. This database is backed up automatically.
| Frequency |
Type |
Retention |
| Daily |
Full database dump |
7 days (rolling) |
| Weekly |
Full database dump |
4 weeks |
| Monthly |
Full database dump |
3 months |
- All patient records and demographics
- Clinical data (notes, allergies, conditions, medications)
- Appointment data and history
- Staff accounts and role assignments
- Practice configuration settings
- Platform-level data (tenant registry, integrations, organisation records) — this is held on the Principal VPS and backed up separately
- Uploaded files or documents — these are stored on the Principal VPS
Backup health is monitored automatically. If you want to check that backups are running:
- Contact VeriPath support to confirm the last successful backup timestamp
- A quarterly restore drill is performed to verify backups can be restored successfully
If you experience data loss (e.g. accidental deletion of patient records), contact VeriPath support immediately.
When requesting a restore, you will need to provide:
- Date and time of the data loss event
- What data was affected (e.g. specific patient records, appointment data)
- Point-in-time to restore to (e.g. "restore to yesterday's backup")
- Support will verify the most recent valid backup
- A restore will be performed to a temporary database for review
- You will be asked to confirm the restored data is correct
- Once confirmed, the restored data replaces the affected data
- Patient data is retained for the duration of your contract
- After contract termination, data is retained for 8 years in accordance with NHS records management requirements
- After the retention period, data is securely deleted
- Regularly export important reports and patient lists for your own records
- Ensure staff understand that deleted records can only be restored within the backup retention window
- Report any suspected data loss immediately — the sooner a restore is requested, the less data is potentially lost