¶ State-Subsidised FP17 Claim Submission
¶ What you'll be able to do
After reading this guide you will understand how NHS FP17 claims are submitted in VeriPath Dental — from a draft claim through to transmission to the NHSBSA gateway. You will learn what the FP17 claims list shows, how to review a draft claim and submit it, and what the claim statuses mean as the claim moves through the system.
Who does this? Dentists (performers) and practice staff submit FP17 claims for NHS-funded treatment. Practice managers can also view and manage claims.
Related guide: once a claim is accepted, its payment is split into the NHS share and the patient contribution — see State-Backed Co-payment Splitting.
¶ About FP17 claims
FP17 is the NHS form used to claim payment for NHS dental treatment. In VeriPath Dental, each NHS course of treatment produces a claim that carries:
- The appointment it relates to (date, patient, type).
- The practice and performer (the clinician).
- The NHS band (1, 2 or 3) and the total NHS fee.
- The patient charge (what the patient pays) and any exemption (e.g. under 18, pregnant, income support).
- The treatment codes for the work carried out.
A claim moves through these statuses:
| Status | Meaning |
|---|---|
| Draft | Created but not yet submitted |
| Queued for submission | Ready and queued to send |
| Transmitted to NHSBSA | Sent to the NHSBSA gateway |
| Accepted | The claim has been accepted |
| Partially paid | The gateway has paid part of the claim |
| Rejected | The claim was rejected (a rejection reason is shown) |
¶ Step 1: Open the FP17 claims list
- Log in to VeriPath Dental.
- Click FP17 in the top navigation bar.
The FP17 NHS Claims list opens, showing one row per claim with the claim number, appointment date, practice, performer, NHS band, fee, and a status badge.
| Column | What it shows |
|---|---|
| Claim # | The claim's reference number |
| Appointment | The date of the appointment |
| Practice | Where the treatment happened |
| Performer | Who performed the treatment |
| Band | The NHS band (1, 2 or 3) |
| Fee | The total NHS fee |
| Status | The current status badge (Draft, Queued, Transmitted, Accepted, Partially paid, Rejected) |
| View | Opens the claim's detail page |
The status badges make it easy to spot claims that still need action (Draft), are in flight (Queued, Transmitted), or need attention (Rejected).
¶ Step 2: Review a draft claim
- Click View on a claim in Draft status.
The claim's detail page opens.
Review the details before submitting:
- Appointment Details — date, patient, and appointment type.
- Claim Details — practice, performer, NHS band, patient exemption, total NHS fee, and patient charge.
- Treatment Codes — the treatment codes for the work carried out.
- Notes — any notes attached to the claim.
Tip: check that the NHS band and fee are correct before submitting — the band determines the fee and, later, the co-payment split.
¶ Step 3: Submit the claim to NHSBSA
- On a draft claim, click Submit to NHSBSA.
The system:
- Queues the claim — it is signed and the submission payload is built, moving it from Draft to Queued for submission.
- Transmits it across the secure gateway to the NHSBSA API — the claim moves to Transmitted to NHSBSA.
A confirmation message appears ("Claim submitted"), the status badge updates, and the NHSBSA Reference appears on the claim.
¶ Step 4: What happens next
- Accepted — the claim is accepted. You can then Reconcile Payment to apply the co-payment split (see the related guide); this also raises the two invoices in ERPNext — the NHS reimbursable share and the patient co-payment (see Invoicing (ERPNext)).
- Partially paid — the gateway has paid part of the claim; the same Reconcile Payment flow applies to settle the split.
- Rejected — the claim is rejected and a Rejection Reason is shown in a red alert on the claim. Use Return to Draft to fix the issue and resubmit.
¶ Useful tips
- Submit only when the details are complete — check band, fee, treatment codes and exemption before sending.
- Watch the status badges — Draft claims still need submitting; Rejected claims need returning to draft and fixing.
- Keep the NHSBSA reference — it is recorded on the claim once transmitted, useful if you need to query the claim later.