Task-by-task guides for the VeriPath Pharmacy App, written for pharmacy staff. Each guide covers one
everyday operational task: what it is for, what you need before you start, the steps, and what to do when
something goes wrong.
Where these come from. Every guide is checked against the running app before it is published, and
built from synthetic (dummy) data only. Nothing here describes a feature that does not exist yet.
Illustrations are built from the app's own screens, showing synthetic data.
The guides are worked through one at a time, and each is tested by following it in the live app before
the next is written. The full worklist — every everyday task we intend to cover, who does it, and what is
already published — is on the Coverage Plan.
| Guide | Who it is for |
|---|---|
| Responsible Pharmacist — Sign On & Sign Off | Pharmacists; anyone who needs to know who is on duty |
| Dispensing — Claim a Prescription | Responsible Pharmacist and Dispensing Technician — the dispensary |
| Dispensing — Assemble a Prescription | Responsible Pharmacist and Dispensing Technician — recording what is supplied |
| Dispensing — The Accuracy Check | Responsible Pharmacist only — recording the check on an assembled prescription |
| Dispensing — Dispense a Prescription | Responsible Pharmacist only — the clinical act and the NHS charge declaration |
| Dispensing — Dispensing History | Responsible Pharmacist and Dispensing Technician — looking back over what has been worked |
| Dispensing — Endorse a Prescription | Responsible Pharmacist only — the local claim record and the expected reimbursement |
| Dispensing — Release or Cancel a Claim | Responsible Pharmacist and Dispensing Technician — handing a prescription back, or stopping it |
| Premises Profile & Registration Details | Business Manager and Responsible Pharmacist |
| Roles and Permissions in the Pharmacy App | All staff |
| Counter — Sell an Over-the-Counter Item | Counter Assistant (any staffing role) — serving a customer: the basket, scanning or searching for the item, and the price the customer pays |
| Counter — Add the NHS Prescription Charge | Counter Assistant (any staffing role) — collecting the NHS prescription charge on a sale: choosing the prescription, the zero-rated line, and the refusals |
| Counter — Take Payment and Close the Sale | Counter Assistant (any staffing role) — posting the sale, the tender and the change, and a sale left awaiting tender |
| Counter — Give the Customer a Receipt | Counter Assistant (any staffing role) — the receipt: printing it, emailing a copy where asked, and finding it again later |
| Counter — Refund or Void a Sale | Responsible Pharmacist and Business Manager — reversing a completed sale, with a reason, and what the reversal cancels |
| Counter — The Till and the Day's Takings | All staff — opening the till, the takings by tender and VAT band, the handover, and the cash-up close with its variance |
| Collection — Hand a Prescription Over | All four roles — the awaiting-collection list, recording a handover as collected or returned to the shelf, and the handover history |
| Collection — See Which Prescriptions Are Ready but Uncollected | Pharmacist, Dispensing Technician and Business Manager — the aged uncollected list and how it is worked |
| Collection — Send or Resend a Collection Notification | Pharmacist, Dispensing Technician and Business Manager — when the patient is messaged, what the message may carry, and resending a failure |
| Collection — See the Delivery Trail for a Notification | Pharmacist, Dispensing Technician and Business Manager — "did they know?": template, channel, recipient, status and attempts |
| Collection — Record a Patient's Contact Preference | Pharmacist, Dispensing Technician and Business Manager — the mobile, the email and the preferred channel, and how it follows the patient |
| Collection — Record a Patient Opt-out | Pharmacist, Dispensing Technician and Business Manager — stopping the messages, where the suppression shows, and reversing it |
| Stock — Receive a Delivery | Dispensing Technician, Pharmacist and Business Manager — recording what a delivery brought in |
| Stock — Check Stock Levels | All staff — what is on hand, and what has run low |
| Stock — Run the Expiry Check | All staff (read) — finding the batches that have expired or are short-dated |
| Stock — Record an Adjustment or Wastage | Pharmacist and Dispensing Technician — correcting stock by hand, with a reason |
| Stock — Sync Stock Positions | Pharmacist, Dispensing Technician and Business Manager — bringing the stock figures up to date |
| Stock — Order Stock and Export the Order File | Pharmacist, Dispensing Technician and Business Manager — ordering supplies and downloading the file the wholesaler's portal takes |
| Stock — Manage the Supplier List | All staff (read) — who the pharmacy buys from, and the record of how an order would reach each supplier |
| Stock — Set Up and Run the Order Satellite | Business Manager (set up) — switching the order satellite on, installing it on the pharmacy PC, and running it each day |
| Page | What it is |
|---|---|
| The Bookkeeper Handover Pack — Running the Pharmacy's Books | The pack handed to the client's bookkeeper or accountant: where the ledger is, what the app posts and what it deliberately does not, which reports to run, how to prove a figure, and how to produce the VAT return and reconcile the bank |
| Page | What it is |
|---|---|
| Coverage Plan | The agreed list of everyday tasks to document and test, with status |